Toonz Return Policy

RETURN POLICY

Last updated August 10, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached along with the original packaging.

RETURN PROCESS

To return an item, please email customer service at info@toonz.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Quality Kidz Zone Pvt Ltd
Attn: Returns
RMA #
survey no 634 & 639, Pedda Amberpet, Kuntloo road, hayath nagar mandal
ranga reddy district
Hyderabad, Telangana 501505
India

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • All the baby essentials and consumable products (lotions, creams, powders etc)

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9930041133
info@toonz.in